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How to fix "Your Connection is not private" browser error

Last Updated: Sep 19, 2017 02:12PM EDT
How to Fix “Your connection is not private” Error
Check and fix the issue due to which your Internet connection or your computer is stopping Google Chrome from loading the page privately and securely.

Here’s how:
Method 1: Check the Date and Time
In most of the cases, computer’s inaccurate date and time are the biggest cause of an SSL error or “Your connection is not private” error message. If you want to get rid of Google Chrome “Your connection is not private ” error message then update your device’s clock. Once you corrected the date and time on your PC, you will not face this error again.

Method 2: Check the Antivirus Software
If your computer’s date and time are up to date, but still you are facing the privacy error “your connection is not private” then you need to check the antivirus software installed on your computer. Sometimes antivirus programs block the website’s security certificate and in result you face “your connection is not private” error on Web browsers. Here’s what to do:
•    If you have installed the Avast Free Antivirus to protect your PC then you will have to turn off HTTPS scanning in Avast. To do so, go to Settings → Active Protection → Web Shield → Customize , and finally uncheck the “Enable HTTPS scanning ” box.
•    If you are using Bitdefender antivirus software to get the best real-time security for your PC then you need to turn off SSL scan. To do this, firstly open the main interface of Bitdefender and then go to Settings (which is located at upper right corner). Now from there, click on Privacy Control → Antiphishing tab →turn OFF the Scan SSL .

Method 3: Clean Google Chrome Browser
If above-mentioned methods don’t work for you then sometimes cleaning the junk from Google Chrome Browser can help you. To delete the cache, history, and other browser data from Google Chrome browser:
•    First of all, go to Settings → Show advanced settings → Clear browsing data under Privacy options.
If clearing browsing data doesn’t help then you can reset chrome browser settings to the default browser settings too. To reset your Chrome browser settings:
•    Firstly, click on the Chrome menu → Settings → Show advanced settings → Reset settings → Reset.
Clearing chrome cache and removing unwanted Google Chrome extensions also helps you a lot in such situation.

Method 4: Proceed to EasyRx. Because, if Google Chrome says that the security certificate is from the same domain you are attempting to login, it means there is nothing to worry about when the error appears.
•    To proceed, click on the “Advanced” link and follow any instructions to proceed to the website

Method 5: If you have an IT person / company at your practice or lab, they should be able to assist any any of the above methods. You may have certain security settings that might prevent you from doing these yourself, at which point asking your IT for help would be warranted. 

Contact Us

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