Support Center

Why can't the practice make changes to a prescription after its been submitted?

Last Updated: Mar 16, 2016 03:39PM EDT

The system will not allow a user of a practice to make any modifications after it has been submitted.

There is one exception- If the Rx was submitted to your In-House lab, you will be able to modify it.

If there is a case you need to make changes to after submission to an outside lab, please call your lab and they will more than happy to make those modifications for you. You can also leave a comment within the Rx by clicking "view" and clicking "add comment" under the canvas.  Once the comment has been made, the system send out an email to the lab indicating a comment has been made.



Labs have the option to send you notifications to your prescription in cases such as: Your Rx was promised too soon, the lab needs to make changes to your Rx, there is an issue or error in the Rx, or they need additional information or files for the patient. This is covered in our "Pending Notification" article if you'd like to see how these notification show up in your account.

Tip: To help avoid this situation, you have the option to save the script and review at a later date.

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