Support Center

Where does my Rx data get saved and how can I access it?

Last Updated: Oct 27, 2016 01:05PM EDT
This topic will cover two areas:
1. Data Storage of your Prescription / Patient information
2. Physical location of your prescriptions in your EasyRx account

1. Data Storage: All prescriptions are saved on EasyRx's 256-bit encrypted server for safety and easy access. There is no need for you to store data on your system; EasyRx will take care of the storage for you. 

EasyRx now uses Amazon to house and protect your data - a credible and highly regarded hosting service that provides 24/7 and 365 days of monitoring to ensure all EasyRx information and data is kept secure. To view more detailed information please visit our Security page on our website here:

2. Physical Location in EasyRx: If you are looking for your prescription on EasyRx, you will see it on your [View Rx] Dashboard under the "Saved Prescriptions" section. See image below. Simply click the View or Edit commands next to the appropriate prescription to access it from where you last saved it. 

Each prescription you create will be saved to the respective patient(s) record. You can access patients on the [Patients] navigation bar. This is a great way to find / view prescriptions for patients that, for example, lost their aligner or previously prescribed appliance. Start by finding the patient's name on the page or using the search bar. Birthday's are also listed so ensure you choose the correct patient if other identical named patients exist.

Once you find the correct patient, click on [View]. 
Next you will see all the patients information including: All prescriptions you've created for them on EasyRx, all files / documents you've uploaded either directly to the patient's record or on any of their prescriptions, patient information, and also the ability to edit their information.

You have a search bar, so as your patient's prescription history increases, you can search almost any terminology that may be specific to a prescription that you are looking for. In the example image below, you will see this patient has only 1 prescription and two files attached to their record. Files can be accessed both on this page, and also in their respective prescription when viewing or editing them.

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